Low-Cost Call Center Solutions

Using our cloud-based contact center platform, you can handle your inbound and outbound calls, manage your agents, monitor performance, and more. Integrating your call management software with your CRM can increase customer satisfaction and automate tedious tasks like call logging. With iMerge, you can set up an affordable call center solution quickly, easily, and with minimal cost. Try our call center software and discover how easy it can be to manage your call center.

Call Management Made Easy

You can easily manage your call center’s inbound and outbound communications with iMerge’s affordable call center software. Utilize advanced call routing features to customize your Automatic Call Distribution rules. For effective call distribution, create as many Interactive Voice Response menus and routing prompts as your inbound call flow requires. Improve agent productivity with auto-dialing through a web page on the Genius softphone.

Agent Management With Monitoring and Analytics

Real-time monitoring of agents, calls, and call statuses and live coaching with call whisper and call barge. Real-time and historical analytics on calls answered, average waiting times, average talk times, and more. You can measure the performance of your agents using call scoring and call dispositions. With Self-Service, you can add or remove agents, edit users’ access to features, add or remove phone numbers, and much more.

Easily Integrate Your Intuitive, Low-Cost Call Center Solution

CRM integration simplifies workflows, reducing human errors and improving agent productivity. Automatic call logging ensures no time is wasted with your CRM or other business tools. You can review call details, follow-up tasks, and call recordings within your CRM. Using the Genius softphone, agents can auto-dial any number displayed on a webpage. For queue calls, display customer information from your CRM on your Genius webphone.

Easily Integrate Your Intuitive, Low-Cost Call Center Solution

With iMerge, setting up your contact center is easy and affordable. Get more for less when you choose iMerge. Instantly launch your new low-cost call center solution. Integrate your CRM or other business tools in seconds. Instantly add numbers from all around the country and enjoy amazing call quality for a competitive rate. Save a lot with no setup fees, no minimum contracts, and incredibly affordable user licenses.

The Results

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Increase In Productivty

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Increase IN Sales

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Decrease in Meetings

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Decrease in Emails

Download to Get Started

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