360- degree Patient Profile

Putting together information from multiple data sources can help you understand your patients as individuals. Demographics, social profiles, behavioral habits such as activity tracking, interactions – calls, emails, texts, walk-ins, medical and appointment histories which are supplied by the patient, or fetched from your other caregiving tools are all accessible.

 

Integrated CRM

Through integration, you’ll have access to all your patient information in one place – hospital information system, patient management system, appointment scheduling, healthcare call center, electronic medical records, and patient portal.

Automated Appoitment Booking

Appointments can be booked automatically based on clinic location, specialty, doctor, and other preferences. Integrate appointments from the appointment scheduling application into iMerge CRM to make appointment planning convenient for both the doctor and the care manager. To ensure timely action, notify doctors and care managers of any changes or cancellations.

Maintain Personalized Communication 

At each step, communicate in a personalized way to improve patient engagement. Not only do patients want complete visibility into their healthcare history, but they also expect it to be reflected in hospital communication. Humanizing your hospital through emails, texts, phone calls, and more will help you build positive relationships with patients.

Automate Patient Feedback

Obtain feedback from patients post-appointment. Not only would this help you assess the quality of your service, doctors, and facilities, but it would also help you win back disgruntled or disappointed patients with timely and relevant actions. The feedback can be emailed and texted automatically if the patient does not fill it out after the appointment.

Segment Patients Easily

Distribute incoming appointment requests and other inquiries based on their locations, conditions, affiliated physicians, referring partners, preferences, past diagnoses, family history, and more. Send your patients emails, texts, remarketing campaigns, phone calls and more using this information.

 

The Results

Hospitals have made their work hustle free using the all in one iMerge CRM.

%

Increase In Productivty

%

Increase IN Sales

%

Patient Satisfaction

%

decrease in Errors

Download to Get Started

Download the all-new iMerge App and get started to improve your business and start a hustle-free process.